Jen is an experienced executive, who has run innovation, digital strategy, marketing, ecommerce and digital customer engagement across multiple organisations in the past 20 years.
She has is entering the 3rd year od leading the Global Innovation Garage for Computershare, the world leader in share market registry services. Prior to that, she brought about an agile, customer-led revolution at Australia Post when she was embedded to lead the digital customer experience transformation program in the Digital Channel & Innovations team.
She has worked with leading brands in Australia across many industries, was the original voice of AOL in Australia.
Her track history of leading large, complex organisations to find their way through digital transformations while embracing customer-led design thinking has had her work across most industries. She has played pivotal roles in the strategic shift of organisations by representing the voice of the customer for digital consumer products, services and marketing.